The Patient Engagement Specialist is responsible for ensuring patient success and with remote monitoring. They identify patients who are not transmitting and contact them to assist in resolving any issues. This includes educating the patient and family about remote monitoring, troubleshooting transmitter issues, and facilitating communication with the manufacturer if indicated. The Patient Engagement Specialist will provide documentation of all compliance activity and keep the clinic informed of patients of concern. They take an empathetic approach when connecting with patients personally, resulting in increased patient compliance and satisfaction.
Manager of Patient Engagement
Associate Manager of Patient Engagement
Associate Manager of Patient Engagement
Patient Engagement Trainer
Patient Engagement Specialist
Patient Engagement Specialist
Patient Engagement Specialist
Patient Engagement Specialist
Patient Engagement Specialist
Patient Engagement Specialist
Patient Engagement Specialist
Patient Engagement Specialist
Patient Engagement Specialist
Patient Engagement Specialist
Patient Engagement Specialist
Patient Engagement Specialist
Patient Engagement Specialist
Patient Engagement Specialist
Patient Engagement Specialist
Patient Engagement Specialist
Patient Engagement Specialist
Our Virtual Care team utilizes a robust virtual care platform to facilitate personalized interactions and remote monitoring. Our care managers empower patients to feel connected to their caregivers and stay compliant between office visits.
Associate Manager of VCM
Nurse Care Manager
Nurse Care Manager
RPM Technician
RPM Technician
RPM Technician
RPM Technician
The CIED Remote Monitoring Team is responsible for the day-to-day management of CIED transmissions. These certified clinical professionals review the daily alerts and transmissions for the specific cardiology clinic which they are partnered with. They provide expert interpretation, clinical documentation and triaging of events and communicate directly with the clinical staff to ensure appropriate patient care. The Remote Support Technicians provide non-clinical assistance and make sure every transmission is available for review.
CIED Associate Manager
Associate Manager of Operations
Coordinator, CIED Care and Implementation
Team Coordinator
Team Coordinator
Arrhythmia Technologist
Remote Support Technician
Remote Support Technician
Patient Care Specialist
Patient Care Specialist
Arrhythmia Specialist
Patient Care Specialist
Patient Care Specialist
Remote Support Technician
Patient Care Specialist
Patient Care Specialist
Patient Care Specialist
Arrhythmia Specialist
Patient Care Specialist
Patient Care Specialist
Patient Care Specialist
Patient Care Specialist
Patient Care Specialist
Arrhythmia Specialist
Remote Support Technician
Patient Care Specialist
Patient Care Specialist
Patient Care Specialist
Arrhythmia Specialist
Remote Support Technician
Remote Support Technician
Patient Care Specialist
Patient Care Specialist
Patient Care Specialist
Remote Support Technician
Patient Care Specialist
Manager of Clinical Excellence
Training and Process Improvement Specialist
Training and Process Improvement Specialist
Keeping device patients connected to remote monitoring takes more than technology—it takes the right processes, follow-up, and patient engagement. The Connected Patient: A Field Guide from Cardiac RMS shares practical strategies for enrollment, first transmissions, ongoing connectivity, reconnection, and more. It also gives you a closer look at the real-world workflow, staffing demands, and patient touchpoints that can make the difference between simply enrolling patients and keeping them consistently connected.
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